Privacy policy

At Cocopup Shop, your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from cocopupshop.com.

Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse our site, we may also collect information about the pages or products you view, what websites or search terms brought you to our site, and how you interact with our pages. We refer to this automatically collected data as “Device Information.”

We collect Device Information using technologies such as:

  • Cookies, which are small data files placed on your device.

  • Log files, which track actions on the site and collect data such as IP address, browser type, and time stamps.

  • Web beacons, tags, and pixels, which help us understand how you browse our website.

When you make or attempt to make a purchase through our site, we also collect your name, email address, phone number, payment details, and shipping information. This is referred to as “Order Information.”

When we say “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information
We use the Order Information to process and fulfill your orders — including processing payments, arranging shipping, and sending order confirmations or invoices.
If you’ve opted into marketing, we may also use your information to send updates, offers, or promotions about our products and services. You can unsubscribe at any time by contacting us at cocopupdogcollar@gmail.com or using the unsubscribe link in our emails. Please allow up to two business days for this change to take effect.

We also use Device Information to screen for potential fraud or risks (particularly by checking your IP address) and to improve our site’s performance and user experience.

Additionally, we may use retargeting through platforms such as Google, Facebook, and Instagram to show you products that might interest you based on your browsing activity on our website. Our cookies may also track items you place in your cart to send cart reminders via email or SMS.

Sharing Your Information
We may share your Personal Information with third parties who help us operate our online store and fulfill your orders. These include our e-commerce and analytics providers who process your data according to strict confidentiality and security standards.

We may also share your information to comply with legal obligations, respond to lawful requests, or protect our rights.

Targeted Advertising and Marketing
We may use your data to show you relevant ads and marketing communications about our products. You can opt out of marketing emails at any time by contacting us at cocopupdogcollar@gmail.com. Text message consent data will never be shared with third parties.

Social Media
By interacting with Cocopup Shop on social media — such as following, tagging, commenting, or sharing our content — you grant us permission to engage with you on those platforms and to use your publicly shared content (including photos or videos featuring our products) for promotional purposes.
If you would prefer that we do not use your content, please email us at cocopupdogcollar@gmail.com, and we will remove it immediately.

Do Not Track
Please note that we do not change our site’s data collection practices in response to Do Not Track signals from browsers.

Security
We take reasonable precautions and follow industry best practices to ensure that your personal information is not lost, misused, accessed, disclosed, altered, or destroyed. Payment data is encrypted and processed securely using modern encryption standards. Although no system is 100% secure, we comply with applicable security requirements and continually update our measures.

Your Rights
If you are located in Europe, you have the right to access, correct, update, or request the deletion of your personal data. To exercise these rights, please contact us at cocopupdogcollar@gmail.com.
Your data may be transferred and processed outside of your country of residence as part of order fulfillment or site operations.

Data Retention
We keep your Order Information for as long as necessary to fulfill your purchase and legal obligations, unless you request deletion. If you’ve subscribed to our marketing emails, we’ll retain your details until you unsubscribe.

Minors
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have such data, it will be deleted immediately.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and the revised policy will take effect upon posting.

For any questions or concerns regarding this policy, please contact us at cocopupdogcollar@gmail.com.